Cancellation & Refund Policy

We understand that sometimes circumstances can change, and you may need to cancel or return an order. Here at LyonMart, we want to make sure you are completely satisfied with your shopping experience. Therefore, we offer the following cancellation and refund policy:

1. Cancellation Policy: You may cancel your order at any time before it has been shipped. To cancel your order, please contact our customer support team at support@lyonmart.com or call us at 91-8700427948. If your order has already been shipped, we cannot cancel it, but you may still be eligible for a return and refund (see below).
2. Return Policy: We offer a 7-day return policy for most products. If you are not completely satisfied with your purchase, you may return it within 7 days of receiving it. To initiate a return, please contact our customer support team at support@lyonmart.com or call us at +91-8700427948 We will provide you with instructions on how to return the item. Please note that the item must be returned in its original condition, unused and undamaged, with all tags and packaging intact.
3. Refund Policy: Once we receive the returned item and verify that it is in its original condition, we will issue a refund to the original payment method. Please note that it may take several days for the refund to appear on your account, depending on your bank or credit card issuer.
4. Exceptions to our Cancellation and Refund Policy: The following products are not eligible for returns or refunds:

• Personalized or custom-made products
• Gift cards and e-gift cards
• Products that have been used, damaged, or altered

5. Shipping Costs: If you are returning an item because it is damaged or defective, we will cover the cost of return shipping. However, if you are returning an item because you changed your mind or for any other reason, you will be responsible for the cost of return shipping.
6. Contact Us: If you have any questions or concerns about our cancellation and refund policy, please contact our customer support team at support@lyonmart.com or call us at +91-8700427948.

We value your business and strive to make your shopping experience as enjoyable and hassle-free as possible. Thank you for choosing LyonMart!